Privacy Policy

Last updated: February 18, 2026

Mach 5 Agent ("we," "us," or "our") operates the website mach5agent.com and provides AI-powered marketing automation services for insurance agencies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name, email address, and phone number when you book a demo or contact us
• Business information such as agency name, size, and location
• Payment and billing information when you subscribe to our services
• Any other information you choose to provide through forms, emails, or phone calls

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent, where required)
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues or fraudulent activity

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (payment processors, hosting providers, CRM platforms)
• Analytics partners who help us understand how our services are used
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

4. Third-Party Services

Our services may integrate with third-party platforms including but not limited to GoHighLevel, Google Workspace, Meta Ads, and AI voice platforms. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we will delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Object to or restrict certain processing activities

To exercise any of these rights, please contact us using the information below.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and for marketing purposes. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Mach 5 Agent
Email: [email protected]
Website: mach5agent.com